Returns policy

 

Exchange & Return Policy

(1)      Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14 day returns policy to enable you to return/exchange products to us in appropriate circumstances. 

(2)           Returns   
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 14 days following the date of delivery of the product;   
(b)            the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;  

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:   

send an email to returns@c-unique.com to obtain a Return Merchandise Authorisation (RMA) number?  This number must be sent with the product plus a copy of the invoice, and for an exchange the size now required. 

4)           Exclusions   

 

 

 

 

 

The following kinds of products may not be returned under this policy:  

Any item that has been used, or appears to have been used (smells of smoke, stained etc) and is otherwise in a condition unabling us to sell the product as new

(5)           Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            we reserve the rightl not to refund or exchange the product;   
(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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